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Refund Policy

Last updated: 09/04/2026
1. Overview


At Cread, we provide custom graphic design services tailored to each client. Due to the personalised nature of our work, refunds are handled in accordance with the terms outlined below.

2. Deposits

  • All deposits are non-refundable

  • A deposit secures your project booking and covers initial time, research, and design work

  • Once a project has started, the deposit cannot be returned under any circumstances

3. Refund Eligibility

 
Refunds are not typically provided once work has begun.
However, partial refunds may be considered in limited circumstances:

  • If the project has not yet started

  • If both parties agree to cancel before significant work is completed

Any refund amount will be determined based on the work already completed.

 
4. Work Completed
 

  • Once design work has been delivered (including concepts or drafts), no refunds will be issued

  • Time, creative effort, and resources invested are non-recoverable

     

5. Revisions Instead of Refunds
 

  • We are committed to client satisfaction:

  • Revision rounds are included as part of your package

  • Additional revisions can be requested for an extra fee

  • Refunds will not be issued based on subjective preferences once work has been completed.

     

6. Project Cancellation
 

  • If a client chooses to cancel a project:

  • The deposit remains non-refundable

  • Any additional work completed beyond the deposit value will be invoiced
     

7. Late or Non-Payment
 

  • Final files will not be delivered until full payment is received

  • Failure to complete payment forfeits any rights to the work produced

     

8. Chargebacks
 

  • Initiating a chargeback without first contacting us to resolve the issue will be considered a breach of this policy.

     

9. Contact
 

  • If you have any questions about this Refund Policy, please contact:

Cread
helo@creadcreations.co.uk

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